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Customer Experience Consultant

Direkt bewerben

Temporär

Kategorie

12 Monate

Dauer

Zürich

Arbeitsort

100%

Pensum

For our client, a leading global insurance company, we are looking for a Customer Experience Consultant to join an international team driving customer-centric transformation initiatives.

Deine Skills

Bachelor's or Master's degree in Business, Marketing, Design, Digital, CX or a related field
Around 3 years of experience in Customer Experience, Service Design, Digital Product Management, Consulting or a similar role
Solid understanding of customer research, journey mapping, design thinking and human-centred design principles
Comfortable working with customer insights, analytics and business data to support decision-making and recommendations
Strong stakeholder management, communication and collaboration skills in cross-functional and international environments
Fluent in English with a proactive, solution-oriented mindset and interest in digital platforms, AI and customer-centric innovation

Deine Aufgaben

Drive customer experience initiatives by translating CX strategy into practical, customer-focused improvements across global markets
Analyse customer research, journey data and business metrics to identify pain points and optimisation opportunities
Support the design and enhancement of customer journeys, roadmaps and experience standards across business units
Collaborate with UX/UI designers, service designers, product teams and technology partners to deliver customer-centric solutions
Contribute to Zurich's digital and web experience strategy through workshops, stakeholder engagement and customer insights
Partner with business, IT and customer teams globally to support CX transformation programmes and adoption of best practices

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